Terms of Service

1. The service

GiftedAhead is a private gift concierge. Your account gives you access to our occasion tracking and gift curation. We act as your personal assistant for gifting; we do not manufacture the gifts we curate. Each physical gift is a separate purchase, subject to its vendor’s own terms.

2. Fees and billing

There is no subscription. Each occasion has a $150 curation fee, and the gift you pick is charged separately. The fee is charged when you pick a gift, or earlier if you choose to pay it in advance. Alternatively, you may prepay six or more occasion credits at $125 each. Each credit covers the curation fee for one occasion, for anyone on your account. Credits never expire; unused credits carry over each year. If you cancel an occasion after its curation fee is paid, the fee becomes a credit on your account. Unused curation fees and credits are refunded to your card only if you close your account, except that prepaid credits may also be refunded within 14 days of purchase, and a curation fee used for curation may be refunded under the second-set guarantee in section 6.

By saving a card, you authorize GiftedAhead to charge it, as separate payments, for the curation fee of each occasion, the gifts you pick and any credits you choose to buy. There’s no upfront gift money, and each occasion is billed as two separate charges. The $150 curation fee (or one prepaid credit) covers curation, plus wrapping, the card, packaging and preparation to ship. It is charged when you pick a gift, or earlier if you choose to settle it in advance. The gift price shown at selection (the gift and its shipping) is charged separately, 48 hours after you pick (no later than 21 days before the occasion), unless you change or cancel the pick first, or right away if you choose Pay now. Changing your gift within those 48 hours moves the gift charge to your new pick; the curation fee stays paid. If you cancel an occasion after its fee is paid, the fee becomes a credit for another occasion.

You may remove your card or withdraw this authorization at any time in Profile or by emailing concierge@giftedahead.com. Removing it won’t refund gifts that are already ordered.

3. Timing and delivery

Curation starts 36 days before the occasion and takes about 5 days, so your options arrive 31 days before. Please pick by 23 days before. You have 48 hours to change or cancel your pick; then it’s final and the gift is charged, no later than 21 days before. We then take about 14 days to source, receive, package and ship, shipping by 7 days before the occasion.

Shipping times are estimates based on carrier and vendor performance. We are not liable for carrier delays caused by weather, mechanical issues or global logistics constraints. The on-time delivery promise begins once your gift is successfully charged. Occasions added less than 36 days in advance aren’t guaranteed to arrive on time.

4. Declined or failed payments

If your card is declined or needs additional verification when the curation fee or your gift is charged, we’ll email you right away. A declined curation fee leaves your pick unconfirmed; a declined gift charge pauses the order until payment goes through. The delivery timeline starts again once payment succeeds, and GiftedAhead isn’t responsible for late arrival, a missed occasion, or a substitute gift caused by a declined or failed payment. The on-time delivery promise and late-delivery credit don’t apply in that case.

5. Intellectual property

All curation, data tools and brand assets are the property of KnotStranded LLC. Account access and credits are non-transferable and intended for personal or approved business use only.

6. Cancellations and refunds

There is nothing to cancel: you can stop picking gifts or remove your card at any time in Profile. Unused prepaid credits can be refunded in full within 14 days of purchase; after that, they stay on your account and never expire. Individual gift purchases, once approved and processed, are subject to each vendor’s refund policy, and our team will help resolve any dispute.

Second-set guarantee: If none of your five options feels right, tell us and we’ll prepare five new options within 48 hours. If none of the second set fits either, we’ll refund that occasion’s curation fee to your card, minus Stripe’s processing fee for that charge, as long as you ask within 14 days of your first set of options being delivered. This applies to a curation fee that was paid and used for curation. If a prepaid credit covered the fee, we return the credit to your account instead. If you haven’t paid the fee yet (it’s normally charged when you pick), there’s nothing to refund and nothing is charged for that occasion. This is separate from canceling an occasion and from closing your account. If you’d rather keep the fee’s full value, you can cancel the occasion instead and the fee becomes a credit for another occasion. Closing your account refunds unused curation fees and credits in full; the second-set refund is for a fee that was already used for curation, so it’s paid in cash minus Stripe’s processing fee. A fee is refunded only once.