Refund Policy

Prepaid credits

Unused prepaid occasion credits are fully refundable within 14 days of purchase. After 14 days, they stay on your account and never expire. A curation fee or credit used for an occasion is non-refundable once that occasion’s gift is ordered.

Canceling an occasion

If you cancel an occasion after its $150 curation fee is paid, and before its gift is charged, the fee becomes one credit on your account for another occasion. If a credit covered the fee, the credit is returned. Changing your gift within the 48-hour window moves the gift charge to your new pick; the fee stays paid.

If no option fits

If none of your five options feels right, tell us and we’ll prepare five new options within 48 hours. If none of the second set fits either, we’ll refund that occasion’s curation fee to your card, minus Stripe’s processing fee for that charge, as long as you ask within 14 days of your first set of options being delivered. This applies to a curation fee that was paid and used for curation. If a prepaid credit covered the fee, we return the credit to your account instead. If you haven’t paid the fee yet (it’s normally charged when you pick), there’s nothing to refund and nothing is charged for that occasion.

This is separate from canceling an occasion and from closing your account. If you’d rather keep the fee’s full value, you can cancel the occasion instead and the fee becomes a credit for another occasion. Closing your account refunds unused curation fees and credits in full; the second-set refund is for a fee that was already used for curation, so it’s paid in cash minus Stripe’s processing fee. A fee is refunded only once.

Closing your account

If you close your account, unused curation fees and credits are refunded to the card you paid with. Gifts that are already ordered aren’t refunded. To close your account, email concierge@giftedahead.com.

Gifts

Each gift is billed individually. Because we source from fine and artisan vendors, the following applies.

Damaged or faulty items

If a gift arrives in less than perfect condition, we will send an immediate replacement or issue a full refund, including delivery costs.

Custom and personalized gifts

Gifts that are engraved, monogrammed or otherwise made to order are final sale and non-refundable unless faulty.