FAQ
Questions, answered.
Is the gift’s cost included in the fee?
No. They’re two separate charges. The $150 curation fee covers curation, plus wrapping, the card, packaging and preparation to ship for that occasion. The gift is charged at the price shown when you pick, which covers the gift and its shipping, with no separate shipping or handling charges.
When are the fee and the gift charged?
The curation fee is charged when you pick a gift, unless you’ve already settled it in advance from your dashboard or your options email. The gift is charged separately, 48 hours after you pick, so you can still change your mind, or right away if you choose Pay now. Each charge has its own receipt.
What happens to the fee if I cancel an occasion?
If you cancel an occasion after its curation fee is paid, the fee becomes a credit on your account for another occasion. If a credit covered the fee, the credit comes back. Changing your gift within the 48-hour window doesn’t affect the fee; it stays paid.
What if none of the options feel right?
If none of your five options feels right, tell us and we’ll prepare five new options within 48 hours. If none of the second set fits either, we’ll refund that occasion’s curation fee to your card, minus Stripe’s processing fee for that charge, as long as you ask within 14 days of your first set of options being delivered. This applies to a curation fee that was paid and used for curation. If a prepaid credit covered the fee, we return the credit to your account instead. If you haven’t paid the fee yet (it’s normally charged when you pick), there’s nothing to refund and nothing is charged for that occasion. This is separate from canceling an occasion and from closing your account. If you’d rather keep the fee’s full value, you can cancel the occasion instead and the fee becomes a credit for another occasion. Closing your account refunds unused curation fees and credits in full; the second-set refund is for a fee that was already used for curation, so it’s paid in cash minus Stripe’s processing fee. A fee is refunded only once.
Does the retailer ship the gift directly to them?
No. We order the gift, receive it in-house, inspect it and personally repackage it, then ship it to your recipient.
What’s included in the repackaging?
Every occasion includes custom wrapping, a longer handwritten note in your words and a tailored presentation. After you pick, you can write the note on your dashboard.
Can I see gifts before paying anything?
Yes. Tell us about your people and their occasions, and we curate five options within your budget. Nothing is charged until you pick a gift, and that’s when you add your card.
How do prepaid credits work?
Buy 6 or more occasion credits at $125 each ($750 for 6, $1,250 for 10, about 17% off). Each credit covers the curation fee for one occasion, for anyone you add; the gift is always a separate charge. Credits never expire, and unused credits carry over to the next year. Your balance is shown on your dashboard.
Is there a limit on how many people I can add?
No. Add as many people as you like. If you add 10 or more before saving a card or buying credits, we’ll email you once to confirm.
What’s the timeline for each occasion?
Curation starts 36 days before the occasion and takes about 5 days, so your options arrive 31 days before. Please pick by 23 days before. You have 48 hours to change or cancel your pick; then it’s final and the gift is charged, no later than 21 days before. We then take about 14 days to source, receive, package and ship, shipping by 7 days before the occasion.
What if a pick costs more than my budget?
Going over your cap always needs your yes. We ask you to approve it before the charge is scheduled.
What if a gift arrives late?
We stand behind the delivery date you set. If a gift arrives after that date because of something on our end, even by a little, we refund 20% of that occasion’s curation fee (or its credit value), and more depending on the circumstances. If the delay is outside our control, such as a natural disaster, severe weather, a carrier problem or another force majeure event, no refund applies.
What if my card is declined?
If your card is declined or needs additional verification when the curation fee or your gift is charged, we’ll email you right away. A declined curation fee leaves your pick unconfirmed; a declined gift charge pauses the order until payment goes through. The delivery timeline starts again once payment succeeds, and GiftedAhead isn’t responsible for late arrival, a missed occasion, or a substitute gift caused by a declined or failed payment. The on-time delivery promise and late-delivery credit don’t apply in that case.
Can I remove my saved card?
Yes. In Profile, choose “Remove card and withdraw authorization,” or email concierge@giftedahead.com. Removing your card won’t refund gifts that are already ordered.
How do I cancel?
There’s nothing to cancel: there is no subscription, and nothing renews. You can remove your card at any time in Profile. Unused prepaid credits can be refunded within 14 days of purchase; see our Refund Policy.